Tenant Satisfaction Measures have been introduced by the Regulator of Social Housing (RSH) to assess how well housing providers are doing at providing good, quality homes and services.

We continually monitor our performance against Tenancy Satisfactions Measures and will be reporting on these quarterly.

By monitoring customer satisfaction on an ongoing basis, we can react quickly to any changes in satisfaction and ensure we keep improving services to our customers.

Please view our year end and year-to-date figures by clicking on the links below.

Tenant Satisfaction Measures Year-to-Date

These results show our performance from the beginning of the year to now

Tenant Satisfaction Measures Year End 2024

These results show our performance from April last year to March this year

How we complete the TSM survey

Summary of Approach A summary of the methodology used to complete the Tenant satisfaction measures’

How We Are Performing

We take feedback onboard and use it to improve our services

Performance Scorecard

We're required to report our performance to the Regulator of Social Housing