In August 2024, the Resident Scrutiny Group took a deep dive into one of the most visible and important services in our communities: Grounds Maintenance. From neatly trimmed hedges to tidy communal areas, this service impacts how residents feel about their environment and the quality of life in our neighbourhoods. The scrutiny review aimed to assess how well this service is performing and how it could be improved. After months of hard work, the group produced a detailed report with 12 recommendations to improve the service, which were reviewed by the board at its November meeting.
Here are some of their standout recommendations:
- Resident Inspectors for Local Accountability
- Before and After Photos
- Tracking Ad-Hoc Requests
- PFH Staff Accountability
Your Chance to Get Involved
As we prepare to review the Grounds Maintenance service further, the Resident Scrutiny Group is already planning its next big project.
Do you have ideas about how services could improve? Do you want to play a part in shaping the future of your community?
This is your opportunity to get involved! Whether you’ve had good or bad experiences with Grounds Maintenance or other services, your voice can help shape the improvements we make. Becoming a part of the next resident scrutiny review is a fantastic way to ensure your views and those of your neighbours are heard and acted upon.
