News

Our service standards have been developed with residents, to ensure we are delivering services within timescales agreed and to a good standard. The Service Standards brochure is available here Service Standards – PFH Pickering & Ferens Homes We have some highlights…

Over the next few months, we will be rolling out our new resident portal, My PFH Home. When it is your turn to be set up on the portal, you will be sent details of how to register for My…

Pickering and Ferens Homes (PFH) is pleased to announce that it has once again met the highest standards of governance and financial viability, following an assessment by the Regulator of Social Housing (RSH). The latest regulatory judgement confirms that PFH…

It is important to keep your WMC (rent) account in credit, and we can help if you have any concerns about paying your rent – or with the general increase in the cost of living. Our dedicated team are here…

In August 2024, the Resident Scrutiny Group took a deep dive into one of the most visible and important services in our communities: Grounds Maintenance. From neatly trimmed hedges to tidy communal areas, this service impacts how residents feel about…

Recognising their incredible dedication to the community allotment at Broadway. Over the past year, they have put in so much time and effort to create a welcoming space that has brought people together, started conversations, and boosted both physical and…

Residents of PFH properties have an exciting opportunity to make a lasting impact on their communities, thanks to the £10,000 fund dedicated to neighbourhood improvements. This yearly fund aims to finance projects that go beyond the scope of regular upkeep…

PFH is delighted to announce the appointment of John Glenton as the new Chair of the Board, effective from October 2024. John takes over from Kate Calvert, who has successfully completed her six-year term as a Board Member and has…

This great opportunity is all about giving people the chance to experience what it’s like to live in a PFH+ apartment, without making any commitment. In other words, “Try Before You Apply!” You can try out a PFH+ Apartment for…

Christopher Pickering Lodge was built in 1991, this really is a wonderful home for residents.We have recently refurbished the lodge with modern, fresh decor and furniture, spending over £125,000.Residents have been involved in choosing new colours and themes, carpets, floor…

We have a renewals programme in place to effectively maintain our 1,429 properties, enabling us to continuously improve our properties for residents.The planned works for 2024-2025 are below, all dates are estimated and are subject to alteration.We will contact residents…

As you age, your home may need adjustments to accommodate your changing needs. Simple changes to your home could make it safer and more comfortable. Sometimes this is as small as a grab-rail or two, sometimes it can be more…

Ageing-in-place with peace of mind now starts with the touch of a button as PFH Connect, a digital touchscreen service that provides round-the-clock connectivity, is set to be installed within every Pickering and Ferens home by the end of July 2024. All…

Over the year we arrange neighbourhood walkabouts in all areas, where our team takes the time to check for any problems and make sure that communities are tidy, safe, and enjoyable places to live. All of the walkabouts are in…

Abuse against older people is a distressing reality that can occur in various forms, including physical, emotional, financial, and even neglect. It’s a violation of human rights and dignity, often perpetrated against some of the most vulnerable members of society….

We know that having green spaces that are well maintained is important to residents. Our Grounds Maintenance Services includes grass cutting, shrub and hedge maintenance and the delivery of grass cutting to some private gardens. Our contractor, OUTCO informed us…

Join our next scrutiny review to make sure these services are delivering what they need to. What will it involve? Having a read through our policies to understand the processes and the contract Think about the needs…