Summary of Approach
A summary of the methodology used to complete the Tenant satisfaction measures’ (TSM) survey for Pickering and Ferens is below
| Feedback Services provider (collecting generating and validating the reported perception measures) | Independent research company – Viewpoint Research CIC |
| Survey fieldwork dates | April 2023 to March 2024 |
| Total Surveyable population | 1,503 |
| Statistical confidence required and achieved | Required: 5% margin of error at 95% confidence level (i.e requiring a minimum of 307 responses). |
| Total sample size achieved (total number of responses) | 307 |
| Reasons for any failure to meet the required sample size | N/A |
| Collection method | The PFH Board were keen for our TSM feedback to provide independent assurance of resident experience. The rationale for selecting 100% telephone sampling was to achieve a cost-effective method of obtaining a representative sample, and also gain a better insight into issues driving those experiences with the ability to understand and learn from general experiences at the end. |
| Sampling method | Telephone stratified sampling |
| Type and amount of any incentives offered | None |
| Number of tenant households within the relevant population that have not been included in the sample | None |
| Summary of representativeness of the sample against the relevant tenant population | The sample achieved is highly representative of the tenant population, in regard to area, property type, number of bedrooms, age and ethnicity |
| Any weighting applied | N/A |
| Questions asked | We asked the 12 regulatory TSM questions, plus 1 open comment question after overall satisfaction. The full report of findings and script used can be found in the downloads below. |
| Any other methodological issues likely to have a material impact on the tenant measures reported | None |